Terms of Service

These Terms of Service form a binding agreement between you and COLLINGHAMCO LTD, 21 Fulmar Way, Worksop, S81 8UF, United Kingdom (“we”, “us”, “RankIQ”), and govern your use of the RankIQ application and website at rankiq.online.

By creating an account, connecting a Google property or using the service, you accept these terms. If you are using RankIQ on behalf of a business or client, you confirm you are authorised to accept them for that business.

Our Privacy Policy explains how we handle personal data and forms part of these terms.

RankIQ is a search performance dashboard. Once you connect a Google account, we read data from Google Search Console and Google Analytics 4 on a read-only basis and present it as per-site dashboards, portfolio views, historical trends, technical audits, ranking and query tracking, keyword targets, client-ready reports and scheduled email digests.

The service depends on third-party platforms. You are responsible for maintaining an active Google account with access to the properties you connect, and for granting RankIQ the permissions needed to read them.

You must provide accurate account information and keep your login credentials secure. You are responsible for all activity under your account, including actions taken by colleagues or clients you invite.

You must be at least 18 years old and legally able to enter into a contract to use RankIQ.

RankIQ is offered on a free plan with a limited number of sites, and on paid monthly plans (currently Pro and Agency) that raise the site limit and unlock additional features. The features and site allowance of each plan are shown on our pricing page and inside the app.

Paid plans are billed in advance, monthly, in pounds sterling, through our payment provider. Where VAT applies it is added at the prevailing rate. Your subscription renews automatically each month until cancelled.

You can change plan or cancel at any time from your account settings. A cancellation stops the next renewal; access to paid features continues until the end of the period you have already paid for. We do not provide refunds or credits for partial months, except where the law requires it or where we have charged you in error.

If a payment fails we may suspend access to paid features until the balance is settled. We will give you reasonable notice before any planned price change, and it will never apply to a period you have already paid for.

You agree not to:

• use RankIQ for any unlawful purpose, or in breach of Google’s terms or API policies, including any attempt to circumvent rate limits or access properties you are not authorised to read;
• connect properties you do not own or have permission to view, or resell access to the dashboard to third parties without our written consent;
• attempt to gain unauthorised access to the service, other accounts or our systems, probe or scan for vulnerabilities, or interfere with the service’s operation;
• reverse engineer, copy, scrape, frame or resell any part of the service, or use automated means to extract data beyond the intended interface;
• upload malicious code, or use the service in a way that could damage, disable or overburden it;
• misuse client portal access or share report links publicly where the underlying data is confidential.

We may suspend or terminate access where we reasonably believe these rules have been broken.

All performance data in RankIQ originates from third-party sources, principally Google Search Console, Google Analytics 4 and Google’s public web APIs. Google applies its own sampling, thresholds, delays, data-retention rules and reporting limits, and third-party metrics can be incomplete, delayed, sampled or revised without notice.

RankIQ therefore provides no guarantee, warranty or representation that any figure, trend, ranking, audit finding, competitor estimate or insight is accurate, complete or current, and it is not a substitute for your own verification before making business decisions.

Similarly, any estimate we present for competitor traffic or AI Overview visibility is an estimate and is labelled as such; it is not measured data. External links and third-party services are governed by their own terms and privacy policies, and we are not responsible for them.

Our technical audits and AI-generated summaries are automated recommendations, not professional advice. You remain responsible for the changes you make to your own sites.

We aim to keep RankIQ available at all times, but we do not guarantee uninterrupted or error-free operation. The service may be unavailable during maintenance, upgrades, outages at Google or our infrastructure providers, or circumstances beyond our reasonable control.

We may add, change, deprecate or remove features, and may adjust plan features or site allowances, with reasonable notice where the change materially reduces what you have paid for.

Some automated processes, such as nightly data syncs, weekly digests and scheduled audits, run on a timetable and may be delayed or re-run. Failures of a scheduled run are corrected on the next cycle and do not entitle you to a refund.

The free plan is provided as-is and may be subject to tighter limits on sites, history and automated runs. We may change or withdraw the free plan at any time.

RankIQ, its interface, source code, design, documentation and underlying methodology are owned by COLLINGHAMCO LTD and protected by copyright and other intellectual property laws. These terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the service for your own business or client work during your subscription.

You retain all rights in the data you supply — your account details, site records, notes, client records and report branding. You grant us permission to store and process that content solely to operate the service for you.

Reports and exports generated from your own connected data may be used and shared freely by you, including with your clients.

All feedback and suggestions you send us may be used by us without obligation or compensation.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business or goodwill, loss or corruption of data, or any indirect or consequential loss, however arising.

Subject to that, our total aggregate liability to you in any twelve-month period is limited to the total amount you paid us for the service in the twelve months immediately before the event giving rise to the claim, or £100 if greater.

We are not liable for decisions you make on the basis of third-party metrics, audit findings or estimates, nor for interruptions, delays or data loss caused by Google, our hosting providers, or your own configuration of properties and permissions.

You agree to indemnify us against claims arising from your breach of these terms, your use of the service in breach of Google’s policies, or content and instructions you supply that infringe the rights of others.

You may stop using RankIQ and cancel your subscription at any time. We may suspend or terminate your access immediately if you breach these terms, if your payment fails and remains unpaid after notice, or if we are required to do so by law or by a third-party platform whose data we depend on.

On termination your right to use the service ends. We will keep your data for 30 days so you can request an export, after which it is deleted in line with our Privacy Policy, except for records we must retain for legal or tax purposes.

Where we terminate without cause, we will refund any prepaid fees covering the unused part of your billing period.

We may update these terms from time to time. The “last updated” date above shows the current version, and we will notify account holders by email of material changes at least 14 days before they take effect. Continuing to use RankIQ after a change takes effect means you accept the updated terms.

These terms, and any dispute or claim arising out of them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found unenforceable, the remaining provisions stay in force.

COLLINGHAMCO LTD, 21 Fulmar Way, Worksop, S81 8UF, United Kingdom. Email collinghamcoltd@gmail.com · Telephone 01909 492259. ICO registration CSN6229048.